Coach Cloud Privacy Policy

Last Updated: May 9, 2025

1. Introduction

Welcome to Coach Cloud. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Coach Cloud ("we," "us," or "our") provides a platform for coaches to connect, collaborate, and grow their practices (the "Service"). This Privacy Policy applies to information we collect when you use our website (coachcloud.jamesdalearmstrong.com), applications, or other services that link to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

  • Account Information: When you create an account, we collect your name, email address, password, professional title, and coaching specialties.
  • Profile Information: Information you add to your profile, such as profile picture, biography, credentials, education, experience, website links, and social media handles.
  • Content: Information you post to the platform, including messages, comments, resources you share, and other content.
  • Application Information: When you apply for beta access, we collect the information provided in your application.
  • Communications: When you communicate with us or other users, we collect the content of those communications.
  • Payment Information: If you subscribe to a paid membership, we collect payment information, though payment card details are processed by our secure payment processors.

2.2 Information We Collect Automatically

When you access or use our Service, we may automatically collect information about you, including:

  • Log Information: We collect log information about your use of the Service, including the type of browser you use, access times, pages viewed, and your IP address.
  • Device Information: We collect information about the computer or mobile device you use to access our Service, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Location Information: With your consent, we may collect precise location information from your device.
  • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you when you interact with our Service or emails, including information about your browsing behavior on our Service.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service;
  • Process your beta application;
  • Create and maintain your account;
  • Facilitate connections between coaches;
  • Process transactions and send related information;
  • Send you technical notices, updates, security alerts, and support messages;
  • Respond to your comments, questions, and customer service requests;
  • Communicate with you about products, services, and events offered by Coach Cloud;
  • Monitor and analyze trends, usage, and activities in connection with our Service;
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities;
  • Personalize your experience on our platform;
  • Comply with legal obligations.

4. Sharing of Information

We may share information about you as follows:

  • With Other Users: Information you post on public areas of our platform will be viewable by other users according to your profile settings.
  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf.
  • For Legal Reasons: We may share information if we believe disclosure is necessary to comply with a legal process, protect our rights, or protect the safety of others.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share information with third parties when you consent to the sharing.

5. Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

6. Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access. However, no security system is impenetrable, and we cannot guarantee the security of your information.

7. Your Choices

7.1 Account Information

You may update, correct, or delete information about you at any time by logging into your online account. If you wish to delete your account, please contact us at privacy@coachcloud.jamesdalearmstrong.com, but note that we may retain certain information as required by law or for legitimate business purposes.

7.2 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

7.3 Promotional Communications

You may opt out of receiving promotional emails from Coach Cloud by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

8. Children's Privacy

The Service is not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected personal information of a child under 18, we will delete such information.

9. International Data Transfers

Coach Cloud is based in Australia. When you access or use our Service, your information may be processed in Australia and other countries where data protection laws may be different than those in your country of residence.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You may request access to your personal data.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information.
  • Restriction: You may request that we restrict the processing of your information.
  • Data Portability: You may request a copy of the information you provided to us in a structured, commonly used, machine-readable format.
  • Objection: You may object to our reliance on our legitimate interests as the basis of our processing of your personal information.

To exercise these rights, please contact us at privacy@coachcloud.jamesdalearmstrong.com.

11. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Service to stay informed about our information practices.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Coach Cloud
Email: privacy@coachcloud.jamesdalearmstrong.com

13. California Privacy Rights

If you are a California resident, California law requires us to provide you with some additional information regarding your rights with respect to your "personal information" (as defined in the California Consumer Privacy Act ("CCPA")).

Categories of Personal Information We Collect

Depending on how you interact with us, we may collect the categories of personal information about you described in Section 2 above.

How We Use and Share Your Personal Information

We use and disclose the personal information we collect for our commercial and business purposes as described in Sections 3 and 4 above.

California Privacy Rights

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect, to delete their personal information, to opt out of any "sales" that may be occurring, and to not be discriminated against for exercising these rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us at privacy@coachcloud.jamesdalearmstrong.com.